Why is freesat saying no signal? - UK Satellite TV Troubleshooting
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Freesat Troubleshooting - NO SIGNAL
If your UK Freesat box is displaying a "No Signal" message, follow these troubleshooting steps to diagnose and fix the issue:
Step 1: Check TV Input Source
- Ensure your TV is set to the correct HDMI input.
- Use your TV remote to cycle through inputs (e.g., HDMI1, HDMI2) to find the one connected to the Freesat box.
Step 2: Restart the Freesat Box
- Turn off the Freesat box using the remote.
- Unplug it from the power socket and wait 30 seconds.
- Plug it back in and turn it on to see if the signal returns.
Step 3: Check Satellite Cable Connection
- Ensure the satellite dish cable is securely plugged into the LNB IN port on the back of the box.
- If your box has two LNB inputs, make sure both cables are connected (if applicable).
- If possible, try a different satellite cable to rule out a cable issue.
Step 4: Inspect the Satellite Dish
- If safe to do so, visually check the dish for obstructions (e.g., tree branches, debris).
- If there has been heavy rain, snow, or strong winds, your dish might have shifted slightly, affecting the signal.
Step 5: Check Signal Strength & Quality
- Go to Menu > Settings > Signal Strength (may vary by model).
- If the signal is weak or missing, your dish alignment or cabling might be the issue.
Step 6: Try a Different Satellite Port (If Available)
- Some dishes have multiple outputs. If possible, try plugging the cable into a different output on the dish (if you can safely access it).
Step 7: Reset Freesat Box & Retune Channels
- Perform a factory reset:
- Menu > Settings > System Settings > Factory Reset
- Follow on-screen instructions to set up the box again.
- After the reset, retune your Freesat channels to see if the issue is resolved.
Step 8: Contact Freesat or an Engineer
- If none of the above steps work, your dish might need realignment, or the LNB (Low Noise Block) on the dish might be faulty.
- Contact a local satellite installer or Freesat customer support for further assistance.
Still not working?
If you are still having issues, you might what to try our FREESAT Repair Services