FAQ for Grade A vs Grade B Refurbished Products

What's the difference between Grade A and Grade B refurbished products?
Both Grade A and Grade B products are fully tested and guaranteed to work perfectly. Here's what sets them apart:
Grade A Refurbished:
  • Excellent cosmetic condition with minimal signs of previous use
  • May have very light surface marks that don't affect functionality
  • All original accessories included where possible
  • Ideal for customers who want near-new appearance
  • Typically priced 15-20% higher than Grade B
Grade B Refurbished:
  • Good cosmetic condition with some visible signs of previous use
  • May have light scratches, scuffs, or minor cosmetic wear
  • All essential accessories included, some original packaging may vary
  • Perfect for customers prioritizing value over appearance
  • Offers significant savings while maintaining full functionality

Specific Product FAQ Responses

Q: Is the picture quality different between Grade A and Grade B Arris UHD-4X boxes? A: Absolutely not! Both grades deliver identical 4K Ultra HD picture quality and Smart TV functionality. The only difference is cosmetic appearance - both have been fully tested and restored to perfect working condition by our experienced technicians.
Q: Why should I pay £16 more for Grade A when Grade B works the same? A: Great question! Choose Grade A if the unit will be prominently displayed in your living room and appearance matters to you. Choose Grade B if you're looking for maximum value and don't mind minor cosmetic wear. Both come with the same 30-day money-back guarantee and ongoing technical support.
Q: Do Grade B products break down sooner than Grade A? A: Not at all. Both grades undergo the same rigorous testing and refurbishment process. The grading only reflects cosmetic condition, not internal components or reliability. With our 20+ years of experience, we ensure all refurbished units meet the same performance standards regardless of grade.
Q: What if I'm not happy with the cosmetic condition of my Grade B purchase? A: We offer a 30-day no-fuss money-back return policy on all products. If your Grade B unit has more cosmetic wear than you expected, you can return it for a full refund or upgrade to Grade A by paying the difference.

Value Proposition Guide

Choose Grade A if:
  • The unit will be visible in your main living area
  • You prefer products that look nearly new
  • You're giving it as a gift
  • The price difference isn't a major concern
Choose Grade B if:
  • You're budget-conscious and want maximum savings
  • The unit will be in a bedroom, kitchen, or less prominent location
  • You prioritize functionality over appearance
  • You want to try FREESAT without a large investment

Quality Assurance Information

Our Refurbishment Promise: Every refurbished unit, regardless of grade, receives:
  • Complete functional testing by experienced technicians
  • Software updates and factory reset
  • Cleaning and inspection of all components
  • Quality control verification before dispatch
  • Same technical support as new products
  • Access to our YouTube tutorials and chat support