Please take note of the guidelines and terms we work to when repairing TV boxes & Other devices for customers. Terms are subject to change. Correct at time of Issue Sept 2025.

1. Your Devices are not covered by any type of insurance or postage protection when being sent to us, they are not covered for damage or lost. As the device is Broken we assume a value of £0
2. IF we can not solve the problem, you will need to pay a return postage fee. (charges depending on your address)
3. IF we can solve the problem, we will give you a selection of repair options, you must choose an option we provide, or we may keep the device to cover our costs of investigation or Charge our labour at £35 Per Hour.
4. Where the service includes the provision of goods, the Company reserves the right to
   impose a handling charge on goods returned for credit (which have been correctly supplied to order).
5. In the event of cancellation, for any reason, the customer agrees to return any Goods to the Company’s premises, and cover all fees.
6. The Company shall give the estimated time for the repair of a device and shall make
   every effort to inform the Customer if this estimated time cannot be met, although the
   Company can accept no responsibility for delays outside its control.
7. We will contact the customer via email and/or phone call once every 72 hours to inform them of the repair state. After 21 days if the customer has not replied, we may dispose or sell the device to cover our costs.
8. Where the Company contracts to carry out a defined repair or diagnostic operation, the Company’s liability shall be limited to the performance of such work as may be defined by the standard manufacturer’s schedule as coming within the scope of such operation.
9. The Company will hold the information overleaf for sales, service and warranty purposes
   as Data Controllers. This information will be used to perform our obligations to you and to regulatory authorities may be passed to other carefully selected third party
   organizations. Any data provided will be used in line with our data and privacy policies which are available on request.
10. Both the Customer and Company will be bound by the rules of any 3rd party, such as the delivery or courier used to move goods between parties.

If you have any questions about our services or products please open a chat window or visit our help pages